Exchange & Return
[Exchange / Return due to customers]
- Please contact our Customer Service center within 14 days after receiving your package
[Exchange / Return for defective and/or wrongly shipped items]
- Please contact our Customer Service center within 14 days after receiving your package
- For any exchanges/returns of defective or wrongly shipped items, the shipping fees will be borne by NOIR
[The followings are not eligible for returns/exchange]
- Items reported after 14 days from the date of receiving
- Items with missing tags
- Customized or handmade items
- Items that have been damaged intentionally including, lost tags, washing damages, alternations, etc.