Exchange & Return

[Exchange / Return due to customers]

- Please contact our Customer Service center within 14 days after receiving your package

[Exchange / Return for defective and/or wrongly shipped items]

- Please contact our Customer Service center within 14 days after receiving your package

- For any exchanges/returns of defective or wrongly shipped items, the shipping fees will be borne by NOIR

[The followings are not eligible for returns/exchange]

- Items reported after 14 days from the date of receiving

- Items with missing tags

- Customized or handmade items

- Items that have been damaged intentionally including, lost tags, washing damages, alternations, etc.